Returns & Exchanges
At Peeperly, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you have changed your mind or received a defective product, our team is dedicated to ensuring a smooth and transparent exchange process.
Initiate Your Request
Log in to your Peeperly account and navigate to the 'Order History' section to select the items you wish to return and provide a reason for the request.
Prepare the Package
Securely pack the items in their original retail packaging, ensuring all tags are attached and including a copy of your invoice or order confirmation.
Ship the Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location or scheduled pickup point.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing